We love to hear from our customers. Contact us with your feedback.
Unfortunately, no we don’t have a physical store. For safety reasons we are unable to allow customers entry into the warehouse. If you have any product enquiries, please contact us.
We do our very best to minimise out-of-stock items but sometimes it is out of our hands. We replenish our stock on a weekly basis, so we encourage you to place your order for any out-of-stock items one week later. For further enquiries about out-of-stocks, contact our customer service team.
The payment for your online order is taken upon checkout of your online shopping cart.
Head to our Shop and search for a brand or product by using the search text box or the Brands drop down menu
We are constantly updating our product range as new products are released or we sign on new suppliers.
The ideal product mix is essential for maximizing your business sales. We have invested in business intelligent tools that monitor all sales data and enable all parties of the supply chain to analyse their sales and market trends. By using this resource, we can help you identify which products to carry within your store based on your local area. Contact our customer service team for assistance.
We would love to hear from you, contact us with your request.
Contact our customer service team to discuss the ideal planogram for your business.
Product Images are uploaded as they become available. Changes to packaging may occur from time to time and we try to keep our images current. At times, older images may be used to represent products.
GST is calculated on all purchases where applicable.
This feature is not currently available. To settle an invoice please contact us to make your payment.
We accept Visa and MasterCard via our secure payment gateway. All other payments are by arrangement.
Yes providing you have an existing account. All account payments are subject to our credit terms and conditions.
In the event you have forgotten your username or password, use the forgotton password button on the login page or contact our customer service team for assistance on (03) 5174 1291.
To create an online account, you will first need to complete the online application form. Providing you have met our criteria for the opening of a new account, our sales administration team will get back to you within 24 hours.
If any of your account information and/or contact details have changed, please contact us via email or phone. To view your account information and details, login and go to My Account.
Please fill out an online account application. Once received our customer service team will get back to you within 24 hours of lodgement of the Online account application.
Once your order has been submitted, you will receive an order acknowledgement with a reference number. This will appear on the screen after submitting and will also be sent to you via email.
At the moment, only customers with an account can order from our website.
Contact our customer service team for assistance during our work hours.
You can browse our shop without logining in, however to place an order you will need to login.
You will be provided your login details via either email or by your sales representative during one of your regular sales calls.
When orders have been submitted they can be re-accessed once you login.
Yes. You can use a previous order to reorder the same or adjust to suit your next order.You will first need to login to view your previous orders.
Cancelling online orders after picking and packing will incur a restocking fee. Please contact us to discuss further.